Warranty Policy
At Sleepeee, we believe that true rest begins with trust.
Every product we offer is designed with care and tested for quality — and we stand behind each item with our 1-Year Limited Warranty.
This policy explains what’s covered, what isn’t, and how to request a replacement if something goes wrong.
1. What the Warranty Covers
Our 1-Year Limited Warranty covers:
- Manufacturing defects in stitching, zippers, seams, or materials
- Faulty construction or abnormal wear caused by manufacturing error
- Broken or leaking inner beads in weighted blankets (under normal use)
If any of these issues occur within 12 months of purchase, Sleepeee will replace your product free of charge or offer an equivalent solution.
2. What’s Not Covered
This warranty does not cover:
- Normal wear and tear from daily use
- Damage caused by misuse, washing errors, or accidents
- Changes in texture or softness over time
- Products purchased from unauthorized resellers
- Items used for commercial purposes (e.g., spas, hotels)
Because our products are sensory and fabric-based, minor variations in color, texture, or weight distribution are considered normal and not a defect.
3. How to File a Warranty Claim
To request a replacement or review a warranty issue, please email us at:
📩 sleepeeeofficial@gmail.com
Include the following details:
- Your full name and order number
- Clear photos or videos showing the issue
- A short description of what happened
Our care team will review your request within 3–5 business days and guide you through the next steps calmly and clearly.
4. Resolution Options
Depending on the situation, we may offer:
- A replacement of the same product
- A partial or full refund if replacement isn’t possible
- A store credit toward another Sleepeee product
We always aim for the solution that restores your comfort and peace of mind.
5. Warranty Transfer
This warranty applies only to the original purchaser and is not transferable.
Proof of purchase is required for all claims.
6. Shipping & Returns
If your product qualifies for replacement, Sleepeee will cover the cost of the new item and outbound shipping.
In some cases, we may not require the defective product to be returned — our team will confirm case by case.
7. Duration
The warranty begins on the date of delivery and remains valid for 12 months.
8. Our Commitment
Your well-being matters to us.
We want every Sleepeee product to feel like a part of your nighttime ritual — not a source of worry.
That’s why we handle every warranty claim with care, empathy, and fairness.
9. Contact
If you need assistance or have questions about your warranty, reach out anytime:
📩 sleepeeeofficial@gmail.com
Sleepeee — Because peace of mind is part of the ritual.